We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks love it
i love it with all the names of my kids thank you soo much
Amazing! This is my third one and I am so happy with them!!
So cute and well made.
it is perfect!!!
ordered 12/05 received package 12/26 items is flawless and absolutely beautiful Will order more.
I Just received my necklace. Its absolutely amazing and I am so happy!! they made it with an specific type of letters that I wanted, and the site is amazing, super kind and was so nice to answer all of my questions. I recommend! You wont regret it.
Ordered from this store many times and I am happy as always!
Love the necklace
Very nice necklace just as described took about 3 weeks to revive just in time for Christmas and received a gift with it love my purchase will order more from store
very nice. like it .
Beautiful will definitely order this again
All were on time an perfect
IT IS WONDERFULY BEAUTIFUL AND THE BOX TOO!!!! i love it!!!! thank you store!!!! i love it!!!!!!
It is so beautiful! Everything that I have ever wanted!!! It took almost a month to reach Canada, but I am very very satisfied and it is worth the wait!!! I will upload pictures of me wearing it later so you can see the length of it on me! I am sooo pleased with the necklace, I hope all of you get it, there is nothing negative i can say. The store was amazing and kept me updated on my package throughout the entire process! and they also sent me an additional cleaning wipe, as well as a plain gold ring (band) which fits perfectly on my thumb, my fingers are size 4.5-5 in size and the ring fits like a 5.5/6 so its not to worry because I didn't even order it and it came complimentary so I'm very pleased!